Privacy Policy
Last updated:
LaserCare Pro ('we', 'us', 'our') is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK data protection law.
This policy applies to personal data collected through our website at lasercare-pro.com, including our contact form, newsletter sign-up, and any interactions via third-party services embedded on the site. It should be read alongside our Cookie Policy.
We may update this policy from time to time. When we do, we will update the 'Last updated' date at the top of this page. We encourage you to review it periodically.
Who we are
LaserCare Pro is the data controller for personal data collected through this website. This means we determine the purposes and means of processing your personal data.
If you have any questions about this policy or how we handle your data, please contact us:
We are in the process of registering with the Information Commissioner's Office (ICO). You have the right to lodge a complaint with the ICO at any time — see the 'Your rights' section below.
What personal data we collect
We collect personal data in the following ways:
Contact form and enquiries
Data collected: Your first name, email address, and the content of your message.
Source: Provided directly by you when you submit our contact form.
Newsletter sign-up
Data collected: Your first name and email address.
Source: Provided directly by you when you subscribe to our newsletter.
Payment information
Data collected: When you subscribe to a LaserCare Pro plan, payment details (such as card number, billing address, and transaction data) are processed by our payment provider. We do not store full card details on our systems.
Source: Provided by you at the point of purchase, processed by our third-party payment processor.
Website usage data
Data collected: IP address, browser type, device type, pages visited, time spent on pages, and referring URLs.
Source: Collected automatically via Google Analytics when you browse our website, subject to your cookie consent.
WhatsApp interactions
Data collected: If you contact us via the WhatsApp button on our website, your WhatsApp profile name, phone number, and the content of your messages.
Source: Provided by you when you initiate a WhatsApp conversation with us.
Advertising and retargeting data
Data collected: Browsing behaviour and interactions with our website, used to measure the effectiveness of our advertising and to show relevant adverts on Facebook and Instagram.
Source: Collected via the Meta Pixel, subject to your cookie consent.
How we use your personal data
We use your personal data only for the purposes described below, and only where we have a lawful basis to do so under UK GDPR.
| Purpose | Data used | Lawful basis |
|---|---|---|
| Responding to your enquiries | Name, email address, message content | Legitimate interests — to respond to your request and provide information about our services |
| Sending our newsletter | First name, email address | Consent — you opted in when signing up. You can unsubscribe at any time. |
| Processing your subscription payment | Payment and billing information | Contract — necessary to fulfil the subscription agreement between us |
| Improving our website | IP address, browsing behaviour (via Google Analytics) | Consent — collected only if you accept analytics cookies |
| Customer support via WhatsApp | WhatsApp profile name, phone number, message content | Legitimate interests — to provide timely support and respond to your queries |
| Measuring advertising effectiveness | Browsing behaviour (via Meta Pixel) | Consent — collected only if you accept marketing cookies |
| Complying with legal obligations | Any relevant personal data | Legal obligation — where required by law or regulation |
Who we share your data with
We do not sell your personal data. We may share it with the following third parties where necessary:
GoDaddy / Airo
USA (Standard Contractual Clauses in place)Website hosting and infrastructure provider
Hosting our website and processing form submissions
Google LLC
USA (Standard Contractual Clauses in place)Analytics provider (Google Analytics 4)
Website analytics and performance measurement, subject to your consent
Meta Platforms, Inc.
USA (Standard Contractual Clauses in place)Advertising and analytics (Meta Pixel, WhatsApp)
Advertising effectiveness measurement and WhatsApp customer support, subject to your consent
Payment processor
UK / EEAPayment processing
Securely processing subscription payments
All third-party processors are required to handle your data in accordance with UK GDPR and are bound by data processing agreements.
How long we keep your data
We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.
| Data type | Retention period |
|---|---|
| Contact form enquiries | 3 years from the date of your last contact with us |
| Newsletter subscribers | Until you unsubscribe, or 2 years of inactivity, whichever comes first |
| Payment and transaction records | 7 years, as required by HMRC financial record-keeping obligations |
| Website analytics data | Up to 26 months (Google Analytics default retention period) |
| WhatsApp conversations | 12 months from the date of the conversation |
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and secure hosting infrastructure.
Where we share data with third-party processors, we ensure they have appropriate security measures in place and are bound by contractual obligations to protect your data.
No method of transmission over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee absolute security.
International data transfers
Some of our third-party service providers (including Google and Meta) are based in the United States. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) approved by the ICO.
You can obtain more information about these safeguards by contacting us at [email protected].
Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of access
You can request a copy of the personal data we hold about you (a Subject Access Request).
Right to rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to erasure
You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Right to restrict processing
You can ask us to restrict how we use your data in certain circumstances.
Right to data portability
Where processing is based on consent or contract, you can ask us to provide your data in a structured, machine-readable format.
Right to object
You can object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
Right to complain
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. We may need to verify your identity before processing your request.
Cookies
We use cookies and similar tracking technologies on our website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy. Cookie Policy.
Children's data
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at [email protected] and we will delete it promptly.
Contact us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please get in touch: