Privacy Policy

Last updated: 18/03/26

LaserCare Pro (“we”, “us”, “our”) operates the website https://lasercare-pro.com
and provides a clinical management platform for laser and aesthetic professionals.

We are committed to protecting and respecting your privacy in accordance with the UK GDPR and Data Protection Act 2018.

1. Who We Are

LaserCare Pro

Website: https://lasercare-pro.com

Email: hello@lasercare-pro.com

We act as:

Data Controller for website enquiries and marketing

Data Processor for client/patient data entered by clinics using our platform

2. What Data We Collect

A. Website Users

• Name
• Email address
• Phone number
• Enquiry details
• Cookie and analytics data

B. Platform Users (Clinics & Practitioners)

• Account details (name, email, business info)
• Login and usage data
• Subscription and billing data

C. Client/Patient Data (Processed on behalf of clinics)

• Name and contact details
• Medical history and treatment data
• Consent forms and signatures
• Clinical notes and treatment records
• Before/after images (if uploaded)
• Communication logs (SMS/email check-ins)

This may include special category data (health information).

• 3. How We Collect Data
• We collect data when:
• You submit a form on our website
• You join the waitlist or contact us
• A clinic signs up to use LaserCare Pro
• Clients complete digital consent forms
• Data is entered into the platform by practitioners
• Users interact with the platform or website

4. How We Use Your Data

Website & Marketing

• Respond to enquiries
• Manage early adopter waitlist
• Send updates (only with consent)
• Improve website performance

Platform Functionality

• Deliver core software features
• Store consent forms and clinical records
• Enable AI clinical support
• Send automated aftercare messages
• Provide analytics and reporting

Legal & Compliance

• Maintain audit trails for insurance purposes
• Comply with regulatory obligations

5. Legal Basis for Processing

We rely on:

• Consent – marketing communications
• Contract – providing platform services
• Legal obligation – compliance and record-keeping

Legitimate interests – improving services

For health data (special category data):

• Processed under Article 9(2)(h) (healthcare provision) or
• Explicit consent, obtained by the clinic (data controller)

6. AI Clinical Support

LaserCare Pro includes AI-powered clinical assistance.

• AI outputs are supportive, not diagnostic
• Decisions remain the responsibility of the practitioner
• AI may process anonymised or structured inputs to generate responses

We do not use identifiable patient data to train AI models unless explicitly stated and consented to.

7. Sharing Your Data

We may share data with trusted providers, including:

• Cloud hosting providers
• Email and SMS delivery platforms
• Analytics tools (e.g. Google Analytics)
• Payment and subscription processors
• Finance providers (for patient finance options)

All third parties are required to comply with data protection laws.

8. Data Security

We implement strong security measures including:

• AES-256 encryption
• Secure cloud infrastructure
• Access controls and authentication
• Regular backups

We take all reasonable steps to protect your data from unauthorised access or loss.

9. Data Retention

We retain data:

• Only as long as necessary for service delivery
• In line with legal and insurance requirements
• As determined by the clinic (for patient records)

Clinics control retention of their client data.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability

To exercise your rights:
hello@lasercare-pro.com

If your data was collected by a clinic, you should contact them directly as the data controller.

11. Cookies

We use cookies to:

• Ensure website functionality
• Analyse user behaviour
• Improve performance

You can manage cookies via your browser settings.

12. International Data Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

15. Contact Us

LaserCare Pro
hello@lasercare-pro.com

https://lasercare-pro.com